The Field Service Engineer (FSE) Technician Recognition Awards (U.S.), a new recognition program that celebrates the skill and dedication of dealership technicians who have recently worked with FSE’s on challenging repairs, has announced six technicians for recognition of their outstanding performance.
技术人员在每个地区的通用汽车经销商——东亚峰会t, Central, and West — are selected for recognition based on their focus on safety, customer satisfaction, personal accountability, training achievements, diagnostic abilities, and the level of repair documentation.
每一个公认的技术人员收到服务过量llence magnetic plaque and an Excellence in Service Award certificate. (Fig. 4)
Fig. 4
4th Quarter 2020 Technician Recognition Awards
EAST REGION
技术员：Todd Vonkutzleben
经销商：Rick Hendrick Chevrolet, Buford, Georgia
FSE：罗伯特十字架
Service Excellence:As a result of hard work, technical expertise, commitment and dedication, Todd helped resolve an issue with a 2019 ZR1 Corvette in which the vehicle GPS Tracking Map was not tracking. As Todd worked on the vehicle, he followed the Service Information diagnostic procedures and kept very good records. After without success in repairing the vehicle, he opened up a TAC case for further assistance, which was eventually dispatched out to the field. Todd worked closely with the Field Service Engineer and Brand Quality and followed their recommendations. In addition, Todd thought outside of the box for ways to narrow down possible causes, including using an AM radio to track EMI, swapping parts from vehicles that were functioning correctly, and, finally, using tin foil and used ferrites to eliminate EMC. Throughout the entire process, Todd actively participated in conferences regarding the vehicle and provided detailed reports of his findings for analysis by those involved in the case.
此外，托德能够与客户建立强大和信任的关系，以至于客户将在其个人手机上联系Todd，使他能够为客户提供更新，导致客户满意度高的更新。托德真正致力于他职业的各个方面，他走到以上和以后收集技术专长，追求客户满意度，展示个人问责制，专注于安全。
技术员：Curt Barbour
经销商：Lamoille Valley Chevrolet, Hyde Park, Vermont
FSE：丹克拉克
Service Excellence:Curt was working on a 2017 Volt with a no start condition and he never gave up on his diagnosing the case. After Curt initiated a TAC case, he worked with TAC to determine the need for a new Power Inverter Module. The vehicle started, but also led to the next concern – DTC P1A5E for the low voltage side of the system. It was believed the vehicle might have been struck by lightning. After several phone conversations, Curt was able to find that the cause of the P1A5E code was the EBCM putting voltage out with the key off. Replacing the EBCM corrected the concern.
I was very impressed with how proactive Curt was in completing all the testing we suggested and then contacting me immediately with the results. It saved time for everyone involved. Curt did not have to wait for me to show up at the dealership, which was a 4-hour drive away. It obviously saved me time by being able to work on the case remotely, but most of all, Curt’s proactive approach limited the number of days the vehicle was down so the customer could get their vehicle back as quickly as possible.
CENTRAL REGION
技术员：Jeffrey Neel
经销商：Everett Buick GMC, Bryant, Arkansas
FSE：大卫烧伤
Service Excellence:我与很多技术人员合作，杰弗里是我遇到过的熟练技术人员之一。他因为他的整体性格而脱颖而出。显然，他认真对待他的培训。他在几乎所有内容都完成了100％。但是，他是熟练的技术人员，他是在最高销量GMC经销商之一的人中，所以他看到了很多问题。随着他的技术人员的职责，他也是店铺工头和调度员。
无论如何，他总是参与我在经销商处分配的任何案例，无论他是原始的技术人员，都是如此。他分享了他与我一起遇到的奇怪的事情，这有助于许多情况，因为他看了很多。当我访问经销商时，他愿意以任何方式帮助，以帮助促进该过程。我从未见过他吐他的手，退出尝试。在找到决议之前，他会努力解决问题。There also are lots of examples of him finding comparison cars while I’m at the dealership working on a case, hunting down parts and supplies, stopping everything he is doing to help me with a case, and riding with customers in order to know exactly what to look for.
Incredibly, Jeffrey does all of this with one of the most professional presentations I have seen in the field. His work area, the vehicles he works on, and his personal appearance are always neat and orderly.
最近的一个例子在上周走进商店时发生了，看到杰弗里有一个面具，但没有其他技术人员则做到了。在工具箱或技术人员上有一些面具让他们悬挂在耳朵和脖子上。我问了它，他说，在技术上，他们不必在商店里穿它们，但是，阿肯色州在与客户直接打交道时需要它。我问为什么没有人在没有其他人是，他说，“以例子领导。如果人们曾经看到我不穿我的话，他们会认为可以不要穿他们的人。所以我一直穿着我的。“
It’s these little things that make Jeffrey stand out. There are a lot of people that can fix a car, go home at the end of the day and make a paycheck. The extra things you do just because it’s the right thing to do is what stands out to me.
技术员：Bart Hadley
经销商：Paris Chevrolet Buick GMC, Paris, Texas
FSE：David Piper
Service Excellence:
Bart has been instrumental in sharing his lessons learned with the DFW Sharpshooters Group. He never gives up on any difficult problems and he always shares his findings. He has moved from technician to shop foreman and now all the “problems” are his. He also mentors the younger technicians in the dealership.
最近，他能够在转移到驱动时隔离第二档发射，这不仅是解决客户的问题，而且他的数据有助于推动公告＃20-NA-102的公告。
WEST REGION
技术员：乔治卡斯特罗
经销商：Sanger Buick GMC, Sanger, California
FSE：Leonard Tunstall
Service Excellence:I’d like to recognize George Castro for having excellent diagnostic abilities and displaying an “It’s on me” performance.
我与我的整个职业生涯这样的技术人员合作，所以我对那些真正骄傲地工作的人感到享受。他有一个令人难以置信的诊断外围设备 - 从测试探针和连接器到自制PicoScope附件。他保持简单，并达到了这一点。乔治是一个杰出的家伙。他让我想起了一些在TAC工作的人。
最近，乔治和我正在使用LT1 6.2L发动机和历史上的DTC P0442的Camaro。乔治使用了传统的救生烟雾测试仪，并在定位泄漏时失败。后来，我们有机会使用新的GE-52250电力烟雾诊断泄漏探测器。We knew the GE-52250 was not to be used to test the EVAP system on the vehicle, but we removed the EVAP lines and canister from the vehicle and tested them individually on the bench to ensure we didn’t introduce pressure and air into the fuel tank or fuel lines. George was able to configure a way to connect the GE-52250 along with an inline digital pressure tester to each line and tested them at about 1 PSI. The EVAP lines tested ok, but we quickly discovered a leak in the canister. George has a keen sense of ingenuity and, once again, he displayed his insight by engineering the diagnostic test tools and peripherals needed to quickly get the job done.
技术员：David Szin.
经销商：Parkway Buick Cadillac GMC, Valencia, California
FSE：Doug Hager.
Service Excellence:David Szin是最可靠和最简单的技术人员，因为我开始作为一个FSE。大卫是服务经理的技术人员将与客户谈论车辆上的任何维修。大卫还将其拿到自己以帮助其他技术人员与他们所拥有的任何问题。
One recent case where I worked with David was a 2020 CT5 with a battery draw issue. I had a tee harness so I could do a data collection with engineering on two different dates. On each day scheduled, David had the vehicle ready in a stall for me. After the second day of data collection, engineering still did not know what was causing the draw. David had already ordered, and had on hand, an ICS for the vehicle. Engineering doubted it was the ICS and, if we were going to take a guess, to try a radio module. We wanted to try the ICS first because the power button did not work. The ICS resolved the issue. Engineering eventually found the issue in the code and presented it in the May FSE/BQM training meeting. I want to point out that if David had received the correct ICS the first time he ordered it, this never would have been a TAC case. Also, if he had not been stopped from installing the ICS when the correct one arrived so we could do the data collection, the customer would have had the vehicle earlier. David was personally in contact with the customer throughout the process and the vehicle was detailed, filled with fuel and personally delivered upon completion.
David has assisted me when helping other techs at the dealership whenever I ask him to get involved. He is the reason there aren’t many cases from this dealer.
- 感谢汉克诗人
